BodyWise® · INTERNATIONAL DELIVERY
Your hair care essentials, delivered with care. Here's what to expect when ordering products shipped internationally.
This policy applies to products shipped internationally, including deliveries to the United States. For products manufactured in and shipped within the United States, please see our US shipping policy.
Order processing: 2–3 business days. We prepare your order and carry out quality checks before dispatch.
The estimates below begin after processing and exclude customs or clearance delays.
| Destination | After dispatch |
|---|---|
| United States | 6–10 business days |
| Canada & Europe | 6–10 business days |
| Australia & New Zealand | 5–10 business days |
| Central & South America | 5–15 business days |
| Asia | 7–15 business days |
| Africa | 15–30 business days |
01 · ORDER CHANGES
Orders begin processing as soon as they are placed. You have a 24-hour grace period to request a cancellation by emailing Support@bodywisehair.com with your order number.
Cancellation requests made after 24 hours cannot be guaranteed. If we cannot cancel your order, contact us after delivery to request a return under our Return & Refund Policy.
02 · FOLLOW YOUR DELIVERY
Once your order ships, we'll email you a shipping confirmation with tracking details when available. Please allow 1–3 business days for updates to appear. Tracking may be limited or unavailable for some shipping services, including certain free shipping options.
If your tracking still shows “No information available” more than 5 business days after shipment, please contact our team.
Track my order →03 · DELIVERY SUPPORT
Please double-check your shipping address before checkout. Jora Labs is not responsible for delivery issues caused by an incorrect address supplied at checkout. If we make an error with your address or shipment, we'll take full responsibility and resolve it at no additional cost to you.
For packages confirmed lost in transit, the following applies to the shipping service selected at checkout:
Email our team with your order number so we can help investigate.
04 · INTERNATIONAL ORDERS
Your order may be subject to customs duties, import taxes or other charges imposed by your local authorities. These charges are not included in your purchase price and are the customer's responsibility.
Jora Labs does not control customs fees or clearance times and is not responsible for customs-related delays. By placing an international order, you acknowledge that additional fees may be payable upon delivery.
Questions about your order, shipping or delivery status? Email us with your order number.
